We respect your privacy and value the trust you place in us. We collect personal information only when necessary to process orders, manage deliveries, communicate updates, assess feedback, and keep you informed about new products and promotions. We will always handle your personal information in accordance with this Privacy Policy and the Protection of Personal Information Act (POPIA).
Definitions
In this policy, unless the context indicates otherwise:
Applicable laws – all South African laws that apply to personal information, including POPIA, the Electronic Communications and Transactions Act (ECTA), and any related regulations.
Child – any natural person under the age of 18 years.
Client – any natural or juristic person who purchases or engages with Juanita du Plessis Exclusive Range.
Competent person – a parent or legal guardian authorised to act on behalf of a child.
Controller / Responsible Party – Juanita du Plessis Exclusive Range (Pty) Ltd.
Data subject – any client, potential client, website visitor, or individual whose personal information is processed by Juanita du Plessis Exclusive Range.
Operator – a person or organisation that processes information on behalf of the Responsible Party, such as our courier or payment provider.
Personal information – any information that identifies or can identify an individual, such as a name, ID number, email, phone number, or payment details.
POPIA – the Protection of Personal Information Act, No. 4 of 2013.
Processing – any action relating to personal information, including collection, storage, use, sharing, or deletion.
Third party – any external service provider such as PayFast, Courier Guy, marketing platforms, or IT service providers.
Introduction
This policy explains how Juanita du Plessis Exclusive Range collects, uses, stores and protects your personal information in line with POPIA.
We recognise the importance of privacy and take all reasonable steps to ensure that your personal data is handled securely, lawfully, and transparently.
When you visit our website, make a purchase, or contact us, you consent to the collection and processing of your personal information as described in this policy.
Purpose and Application
We process personal information to:
Process and deliver your orders.
Facilitate secure payments through PayFast.
Communicate order confirmations, updates, or promotional information.
Manage customer accounts and preferences.
Improve our website, marketing and services.
Comply with South African tax, accounting and consumer laws.
We will never collect or use your information for purposes unrelated to these without your consent.
Collecting and Processing of Personal Information
We collect personal information directly from you when you:
Create an account or make a purchase on our website.
Contact us via email, phone or social media.
Subscribe to our newsletter or marketing communications.
We may also collect limited technical data through cookies, such as browser type, device information, and site usage, to improve website performance.
We will never collect or store any sensitive or special personal information (such as religion, health, or political opinions) unless required by law and with your explicit consent.
Use of Personal Information for Direct Marketing
We may use your contact details to send you updates or promotional offers related to our products. You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.
We comply with Section 69 of POPIA and will never send marketing messages without your consent.
Storage and Retention of Personal Information
Your personal information is securely stored on encrypted servers located within South Africa.
We only retain your data for as long as necessary to fulfil the purpose for which it was collected or as required by law.
Once your information is no longer required, it will be securely deleted or anonymised.
Securing Personal Information
We have implemented appropriate physical, technical and organisational measures to protect personal information from unauthorised access, loss or misuse.
All transactions are encrypted via SSL, and payment details are handled directly by PayFast, a secure, PCI-DSS compliant provider.
In the event of a data breach, we will notify both affected parties and the Information Regulator of South Africa as required under POPIA.
Provision of Information to Third Parties
We only share your personal information with trusted third parties necessary for our business operations, such as:
PayFast – to process payments securely.
Courier Guy – to deliver your orders.
Website hosting and IT service providers – for secure system operation.
All third-party partners are bound by confidentiality and POPIA-compliant agreements to protect your data.
We do not sell, rent, or trade your personal information to any third party.
Transfer of Personal Information Outside South Africa
We store and process all personal information within South Africa.
Should data ever be transferred outside the country (for example, if a cloud-based service is hosted internationally), we will obtain your consent and ensure equivalent data protection measures are in place.
Access to Personal Information
You have the right to:
Request access to the personal information we hold about you.
Request correction or deletion of inaccurate or outdated information.
Withdraw consent for processing or marketing communications.
Requests can be made in writing to our POPIA Information Officer. We may require verification of identity before releasing information.
Failure to Provide Personal Information
If you refuse to provide personal information necessary for processing your order, we may be unable to fulfil or deliver your purchase.
Keeping Your Information Accurate
We rely on you to keep your information current. Please inform us if your personal details change so that we can update our records.
Information Officer (POPIA Contact Person)
Name: Charlene Young
Position: Information Officer, Juanita du Plessis Exclusive Range
Email: shop@juanituduplessis.co.za
The Information Officer is responsible for ensuring compliance with POPIA and for managing all privacy-related queries, data requests and complaints.
Complaints to the Information Regulator
If you believe that we have processed your personal information unlawfully or contrary to this policy, you may contact our Information Officer directly.
If unresolved, you may lodge a complaint with the Information Regulator of South Africa at:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Tel: +27 10 023 5200
Email: enquiries@inforegulator.org.za
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised effective date.