Got any Questions? We have the Answers.

General Information

Juanita du Plessis Exclusive Range is a South African luxury fragrance brand created by award-winning artist Juanita du Plessis. Each fragrance collection, including Wees Lig and Vlieg Hoog, is inspired by her music, her faith and her message of elegance and inner light.

All products are proudly formulated and produced in South Africa, using high-quality ingredients and trusted manufacturing partners who meet strict safety and quality standards.

Each scent is inspired by Juanita du Plessis’s music and values. Wees Lig celebrates light, grace and femininity, while Vlieg Hoog captures confidence, joy and individuality. Every fragrance is designed to be long-lasting, premium and full of personality.

Orders and Payments

Orders can be placed directly through our website. Simply browse our collections, add your items to the cart and check out securely using PayFast.

We accept all major South African debit and credit cards, instant EFT and PayFast wallet payments.

 

Yes. All payments are processed securely through PayFast, our approved South African payment gateway, which complies with PCI-DSS standards.

Yes. Discount coupons can be applied at checkout but can only be used once per customer and cannot be exchanged for cash or combined with other promotions.

Shipping and Delivery

We currently ship only within South Africa using Courier Guy as our official delivery partner.

 

Orders are processed every Tuesday after payment is confirmed. Shipped on Wednesdays and delivered within 3-5 business days after shipment. Delivery times may vary depending on your location.

We charge a flat-rate (R172,50) shipping fee on all orders. There is currently no free shipping option.

 

You will receive an SMS or email from Courier Guy with tracking details once your order has been dispatched.

 

While we do our best to deliver on time, occasional delays may occur due to courier or external factors. You can contact shop@juanitaduplessis.co.za for assistance.

Returns and Refunds

Yes, we accept returns for unopened and unused products in their original packaging. For hygiene reasons, opened products cannot be returned or exchanged.

Please email shop@juanitaduplessis.co.za within 7 days of receiving your order. We will review your request and provide return instructions.

Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

Refunds are processed within 7 business days after we receive and inspect the returned product. Refunds are issued to the original payment method, excluding shipping fees.

Special Gifts and Personal Touches

Yes. We offer gift wrapping on request for an additional fee. To arrange this, email shop@juanitaduplessis.co.za after placing your order.

On special occasions and depending on Juanita’s availability, we can include a personal message or signed note from Juanita herself. These are limited and handled on a case-by-case basis. Please contact our store manager at shop@juanitaduplessis.co.za to request a personalised message.

Yes, but only in limited quantities and depending on Juanita’s schedule. Signed orders are considered exclusive collector’s items and are not guaranteed. To request one, contact shop@juanitaduplessis.co.za before completing your order.

Product Information

Yes. All products in the Juanita du Plessis Exclusive Range are cruelty-free and never tested on animals.

 

Our formulas are designed to be gentle on most skin types. If you have highly sensitive skin, we recommend doing a small patch test before full use.

Keep your products in a cool, dry place away from direct sunlight and heat to preserve their scent and quality.

Our Eau de Parfums and Body Mists contain cosmetic-grade alcohol for proper scent projection. Our lotions and body washes are alcohol-free.

Marketing and Promotions

Subscribe to our newsletter on the website to receive early access to new fragrance launches, limited-edition releases and exclusive offers.

Yes. You can click unsubscribe at the bottom of any email or contact shop@juanitaduplessis.co.za to opt out.

If you experience problems while placing an order or browsing, please email shop@juanitaduplessis.co.za with a description of the issue and we will assist you.