Juanita du Plessis
I really hope you will love everything that you order from my store, but don’t worry if something isn’t quite right, you have 14 days to return, or to exchange the same item for a different style or size (as long as it is the same price or lower).
We’ll give you a full refund (or difference, if any, in the case of exchanges) and all we ask is that items are returned clean, unworn, unopened and have all their tags on in their original packaging.
1. Pack your garment in its original packaging.
2. Email my friendly team at firstname.lastname@example.org with your reason for returning the item and advise if you would like to exchange it and also include details of the replacement item.
3. We will then email you the different options for how you can send the item back to us.
Please note that we are unable to issue refunds for shipping.
Please try on all items with care as if you decide that you want to return something, a refund can only be offered if the items that are being returned have not been washed and, are completely clean, with no signs of deodorant, fragrance or make–up on it.
Once your return has been received, you will receive a full refund within 14 days. Please note that returns can take up to 21 days to reach us. At peak times, the return process may take a little longer.
After your return has been processed and approved by us, we will ask Payfast to process your refund. Card refunds can take up to 10 working days depending on your bank’s processing time – please note that we are unable to influence this.
We will refund your purchase in R (South African Rand) if your order was delivered to South Africa, $ (U.S. Dollars) if your order was delivered to United States, € (Euro) for deliveries to the EU, £ (British Pound Sterling) for orders to the U.K, Australian Dollars for orders delivered to Australia, and we always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account.